PI Helpdesk
A named team that knows your PI System takes care of your requests, from routine administration to troubleshooting.
PI knowledge is often held by one person.
When that person is away or busy, requests wait and small problems grow.
A generic support desk does not know your site, your tags or your history.
02What you get
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A named team
The same people, who know your PI System and its history.
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One way to ask
Requests by email, phone or the TTech OneStop portal.
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Administration
Routine tasks: points, security, backups, archives, interfaces.
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Troubleshooting
The cause found, fixed and written down.
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Upgrades and small changes
Upgrades planned ahead, and small changes made safely and documented.
03How it works
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01
Start with Hypercare
After a go-live or onboarding, we stabilize the system and get to know it.
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02
Ask as needed
Send requests by email, phone or OneStop. Each one is tracked to closure.
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03
Keep it documented
Changes and fixes are recorded, so knowledge stays with the system.
04Starts with Hypercare
Hypercare is the focused operational period after deployment where systems need close attention, fast response, and clear ownership transfer.
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Monitor
24/7 monitoring and alerting
Catch data gaps, interface failures, and performance regressions before they become operational issues.
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Remediate
Rapid issue resolution
Prioritize incidents, remove blockers, and document causes clearly so the system becomes more stable over time.
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Transfer
Operational handover
Runbooks, naming standards, and working knowledge transfer so internal teams can support the environment confidently.
05Outcomes
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Someone to call
A team that already knows your site.
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Less dependence on one person
Knowledge is shared and written down.
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A steadier system
Recurring problems are fixed at the cause.
06A good fit when
- One person, or nobody, looks after PI at your site.
- You have a new PI System or a recent go-live.
- You use Enhanced PI Monitoring and want the same team to fix what it finds.
07Common questions
What does Hypercare include?
Three phases: monitor, remediate, transfer. It covers the period right after a go-live or onboarding, then the helpdesk continues.
Does it work without the monitoring service?
Yes. It works best with it: monitoring finds problems, the helpdesk fixes them, with the same team.
What about larger changes?
Small changes are part of the helpdesk. Larger work becomes a project, scoped with you.
Start a conversation.
Tell us about your PI System and what you need. We will suggest a practical next step.